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Stakeholder management
Scoping and defining a customer experience programme will for some organisations warrant an unprecedented level of collaboration and cross department working. It will require the breakdown of internal...
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Automation can help charities in reaching out to vulnerable customers
Automation can be a real benefit for charities but there are limits. Automation is continually in the news whether it’s described as a blessing or a curse. Organisations are already adopting a range...
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Developing a multichannel strategy
With 60% of customers continually changing the way they contact organisations having an effective multichannel strategy is a must. Drafting a strategy will involve weeks and months of discussion,...
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